Syensqo IS - Customer Support

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ONE WEBSITE - MULTIPLE LANGUAGES
  • ONE homepage displays visitor's information: Name + Entity (GBU/SITE) + Country + Site
  • This information comes from GUDSIS 

 

Some visitors might not see their Entity.

This is because the Entity that they belong to does not correspond to a Space in Solvay ONE.

You can access directly to the Entity / Country / Site Space in Solvay ONE homepage if they exist (clickable when mouse roll-over).

It will not be clickable if the Space is not available in Solvay ONE.

 

 

PROCEDURE

Incorrect information?

For Internal employees:

  1. Contact AskHR to update in HR system
  2. HR system will then update GUDSIS
  3. GUDSIS will update ONE automatically

For External contractors:

  1. Contact local ServiceDesk to update GUDSIS information - see contacts
  2. GUDSIS will update ONE automatically

 

 

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The best way to get IT support is to use the new Service One Platform.