Solvay ONE contributors FAQ

The default width / height of images inserted in rich text is 224px maximum.

If the original image stored in Keepeek have a bigger size, you can improve this default width. Just press the "Advanced" button in the "Insert image" window and grow the value (ensure the "Proportion" option is thicked).

The image is going to be degraded in Edit mode, but continue your edition, Finish the editing and you will see in Staging that your image have now a better resolution.

Explanation: the Edit mode works with images reduced a lot to improve the bandwidth consumption. But is you improve the size, the Staging (and Live) is asking to Keepeek a better sized image.

Note: To access this "Insert image" window from an ever added image, you must select the image (click beside, then highlight it), the press "Insert" > "Image", as if you wanted to insert a new image. Only the image have to be selected (nor space, nor any other character).

Was the publishing correctly launched?

The publishing is a necessary step to push an update on a Staging or Live web site.

In staging, it is automatically launched while pressing the "FInish editing" button.

In Live, or in Staging if you used "Open in form view", you manually ask for publishing. To do this:

1. Ensure you reached the Master version of your content ("Change language" on top right, then "EN", if available. If not, you ever are on the Master version)
2. Right click on your page, out of any content (no content must be bordered)
3. Choose "Publish" in the displayed menu
4. Thick "Staging" or "Live"
5. Go the the "Advanced tab", then select "Also Publish/Unpublish in Child Publications"
6. Press "Publish"

Was the publishing successfully done? (check the publishing queue)

You asked for publishing your content, but maybe there is a lot of demands and your is going to be treated soon. To view the publishing queue, go to the "Manage" ribbon toolbar, then press "Publishing queue". Then press "Show tasks" to display the list of items you asked for publishing. Is everything having the "Success" status?

If some "Waiting for..." or "Rendering" appears, just wait a bit more, it is going to be treated.

If some error appears, you should Contacting Support.

Empty your browser cache

Maybe your browser is just not showing you the last version of your page. To force him to serve you the last version, you should empty your browser cache:

1. Press Ctrl + Shift + Delete
2. Choose the options given in the screen shot below (regarding your current browser)

Google chrome	Internet explorer