Standard Text: priority downgrade
To: requester
Cc.: gustavo.ianelli@solvay.com
Tickets priority is assigned according to specific rules and parameters agreed between Solvay and CGI.
Normally, for authorizations management requests, the priority is Low or Medium, so we downgraded your request to Medium/Low.
However I would like to reassure you that we will do our best to resolve your issue as faster as we can.
If you do not agree to downgrade the priority, please, briefly explain the impact on your activity and inform us about the timing, reasons and impact on the business.
Thank you for your understanding and co-operation.
Kind regards