Tasks to be completed when creating an operating procedure (from creation to publication)

  1. Enter the Title of the procedure.

  2. Add the following Labels Labels:

  3. Fill all fields as described

  4. Once the procedure is completed, publish it using thePtP Procure to Pay approval workflow

 

Table of contents 


1. INTRODUCTION 

1.1. Objectives and scope of this procedure 

1.2. Material groups not in scope 

1.3. Process step described in this procedure and expected end product 

1.4. Abbreviations  

2. STANDARD OPERATING PROCEDURE DESCRIPTION  

2.1 OPENING THE TICKET 

 



Scope

   

ERP

 

References

Attachments

1. INTRODUCTION 

1.1. Objectives and scope of this procedure

The OP explains how create a ticket on Freshdesk, in order to handle a situation with one of our customers or suppliers. We use tickets to register information we received via phone, manage requests, ask for additional data, and any general situation where the tool might help us communicating.

 

Who uses this document?

What is the nature of the need

What provisioning channel does this document concern?

User / PREQ creator

Approver

LPR/buyer

PS

Goods

Services

e-catalogue

Goods managed in stock

Goods and services – spot buys

Goods on contract

Services on contract with SES

Emergency cases

Urgent needs

   

X

X

X

 

X if on contract

X

X

 

X

X

 


  1. 1 1.2. Material groups not in scope

- Not applicable.

1.3. Process step described in this procedure and expected end product


 

1.4. Abbreviations

 

 

Abbr.

Description

Abbr.

Description

PREQ

Purchase Requisition

LPR

Local Purchasing Representative

PO

Purchase Order

P2P

Procure to Pay

PS

Provisioning Specialist

  

 

 

2. STANDARD OPERATING PROCEDURE DESCRIPTION

2.1 Opening the ticket

 

 

#

Main activities

Key points

Tips / Best practices

1

Enter the tool using the link: https://sbs-support.solvay.com/helpdesk or the shortcut on Solvay ONE main page.

  

2

On the right corner of the screen, enter NEW TICKET.

If you create a ticket, you can edit its subject after the submission.  

 

 



 

#

Main activities

Key points

Tips / Best practices

3

Fill in fields and describe your request.

The mandatory fields are highlighted with a red asterisk (*)

 

4

When appropriate, select the template that best fits your needs.

The template will automatically fill in the mandatory fills accordingly.

 

 




 

#

Main activities

Key points

Tips / Best practices

5

We can also create a ticket via ‘E-mail’.

In this option, we cannot edit the subject anymore, and the ticket is automatically open with the e-mail sent.

 

 





End of document.

 





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