Access Requests tickets should be used to request access granting for yourself or another user.
First, connect to the Service One portal.
- 1. Simply click on "Application Access Request (Generic)" in the Home page:
You can also find this request in the catalog tab or in the searching bar.
- 2. If needed, you can change the field "Request for" at the top left. By doing so, both the user and requestor will be notified of the ticket progress.
No need to change that if your are the requestor !
In the example, the ticket will be created for Samantha Armisen.
- 3. Verify the user information & click on "Next".
Then fill in the ticket :
- 4. Select the "Type of Request": "User Modification"
- 5. Select "ELN (IDBS)" as the System
- 6. Select "Key-user rights"
- 7. Click on the GForm
- 8. Fill the GForm
- 9. Once GForm is sent, Go back to your Service One page and Confirm by ticking the check-box.
- 10. Add "Additional information" to explain to which part of the ELN you want to have access (GBU, Site, Study, specific folders...)
- 11. Click on Submit request to complete the service request
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