How to create a service one ticket for ONELIMS ?

Connect to the home page SOLVAY and click on "Service one digital Workplace"

Select " Report Application/software Incident" the third box in the image on Service one

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Fill in the form to submit an incident

Check the 2 boxes to access the form
Fill in the mandatory fields and select the affected application, and then, you submit the request.

Once the Request is submitted, the team receive a notification to solve the problem.
The ticket creator is notified when the problem is solved or if we need more information.

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