How to find some help?
At first, please read carefully this Troubleshooting page. You'll find here the most common issues spotted by the users and the way to solve it by yourself.
In a second time, you can contact SBS-IS-Appli-Help@solvay.com for further assistance.
Please include in your mail: the description of the issue, whth screenshots, error messages. If possible, in case of wrong values indicate what the figures should be.
EHS documents being released without Solvay logo.
Contact Local Infra team, to correct "graphics" file in C:\Program Files (x86)\SAP\FrontEnd\SAPgui\wwi.
Cannot save EHS documents.
Contact Local Infra team, to correct "wwi.ini" file in C:\Program Files (x86)\SAP\FrontEnd\SAPgui\wwi.
The best way to get IT support is to use the new
Service One Platform.