You should always try to contact the ELN support team through the Service One portal first. For now, you can submit 2 types of ELN tickets:

      1. Create a ticket in Service One

• Incident tickets should be raised when something that was working before is not working anymore in the ELN (a module, an experiment, etc).
• You can also raise this ticket for a standard change: folder move, create a new restricted project, update on operator list, entity deletion, update on templates, etc.

      2. ELN Access Management Requests: Access Requests tickets should be used to request access granting / withdrawing for yourself or another user. 

• Grant ELN Access for new comers
• Grant ELN Specific access rights
• Grant ELN Key-user rights
• ELN reactivation (of a deactivated account)
• Withdraw ELN access rights