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Reference Documents

Functional document (2019)

KT document (2021)

FAQ

A sample request is a paid or free-of-charge product shipment to be sent to a customer for demonstration and/or evaluation purposes.

The Sales manager creates a Sample record and add the product to send to the customer. Only one product can be added per sample request :  user must use "Clone" button to send another product to the same customer (no need to fill again creation form).

1- For all Samples except Chimie Plus : when the product is added, the user has to click on "Submit" to request approval. If the sample requires an approval Approver is defined based on sample type (since ECCO project new routing matrix "Local empowerment" also used for Quotes (Team cluster and ECCO Region)  : 

  • Experimental Products:  (PM as approver)

  • Externally Sourced (Chimie-Plus): Regional Manager as approver

  • Commercial Products: Regional r as approver

  • Molded Article:  Regional Manager  as approver

When Sample request is approved, a case is created for the CSR (Customer Service representative who will create SAP order) . When the case has been managed, the CSR closes the case, then the sample's status is automatically changed to "Sample sent - closed".

2- For Chimie Plus samples, please refer to the related Q&A as the process is a bit different.

All details are on the functional document.


They are samples managed by Chimie Plus. When the type is "Externally Sourced (Chimie-Plus)", if the user submits the request, this contact will receive an email (copy-paste the ID in production to see the email address used in real conditions).

To change  the e.mail , update the following contact in Production:  

https://solvay-spp-crm.lightning.force.com/lightning/r/Contact/0036000001JqFoOAAV/view

The "Submit" button can't be used for this type of Sample. The user must use button  "Send External Sample Request to Chimie-Plus". A window will open and this email will be sent to Chimie Plus (with no attachment):


Refer to the "Samples" section on the Product page.

  • If "yes" is the value for "Sample Approval needed", the sample will have to be approved. 
  • If "no" is selected instead, no approval is required and a case will automatically be created for the CSR .
    The approver for "Experimental Products"  is the Product Manager and for other Regional Manager see in Evolution request:  Unable to locate Jira server for this macro. It may be due to Application Link configuration. .

Depending on the value selected in "Type", the list of Products displayed is different.

If the type is "Experimental products" for example, the product availability will have to be "Developmental". Please refer to the functional document (slide 5).

Users have to ask the GBU Data Steward (Sarah Chattin) if they want to cancel a sample request. The status will be changed to "Request canceled".

On desktop, the button used to add a product is a custom component. It only displays products linked to the correct type of sample, etc. This component cannot be used on the mobile version.

As it is not available in mobile, users go to sample, related, sample product, add new sample product and they are redirected to the sample product layout. On this layout, the field is "read only" because we don't want users to select products from there (we need they use the component). As admin users, we can update this field because at the profile level, we have the permission to edit "read only" fields.

In order to work on Sample and add a product, please ask users to not use the mobile app.


Procedure to check user rights on the sample object:



“Sample Reference Price” Field Mandatory on Product Records – How To


  • Excerpt: An error shows when a user tries to save a Product record without first filling in a value to the “Sample Reference Price” field (as seen in the below image).


 


With the new process implemented, when a user creates a new Product record, under certain conditions, an error message will show on the record page, under the “Sample Reference Price” field, as per steps showcased hereunder:

1.User is a Product Manager

2.The Product the user is trying to create from scratch has “Source System = PF1” and “Product Level = Level 4” and “Sample Reference Price = 0, OR a negative value, OR no value is added to the field/empty field”

As a result of the above, the Product record is not successfully created and the system will return the following error: “Sample Reference Price is mandatory and must be higher than 0” below “Sample Reference Price” field (as seen in the images below).




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