Customer creation process :
Here is the detailed description of the process to create a new customer:
Customer Data Management in SAP:
Here is the complete documentation about customer data management in PRS and in the both back-end WP1 and PF1:
- manage customer request in PRS
- create customer sales view in WP1 and PF1:
https://docs.google.com/document/d/18HEdcprZYLDkjqslTOiM5YrOea4wf38M7fbXMADUuLg/edit#
Interface - Account Creation Request from Salesforce
The aim of this interface is to transfer the accounts with the status “Conversion requested” from Salesforce to SAP PRS:
https://docs.google.com/document/d/0Bxh3H4sSqL9mdjZNU0dMeEgzOG8/edit
Interface - IDOC Interface for Customer creation:
Here is the documentation related to the IDOC used for customer creation between PRS and the both back-end WP1 and PF1:
https://docs.google.com/document/d/1Yz-iTd-Xj3yMjTmKOwLMX8cKdn2vRi5BdjIsawQm07w/edit
Interface - Idoc Interface for Customer SAP to CRM
The aim of this interface is to feed SalesForce CRM with customer data from backend systems (Rhodia legacy RCS and Solvay Legacy PRS).