Objective of this Procedure
This operational procedure (OP) demonstrates processes and procedures to confirm Auditor for balancing of Accounts Receivable activities for all legal entities. This OP provides instruction for users to perform recurring activities and reacting expected scenarios.
Scope
This operational procedure (OP) applies for Accounts Receivable activities of entities:
Definitions
- SBS: In the current document, “Solvay Business Services” will be replaced by its abbreviation “SBS”.
- AR BO: Accounts Receivable Back Office
- OP: Operating procedure
- CSR: Customer Assistant Representative
AR and collections disputes scenarios
Below the excel file with the description of all OTC BO AR & CCL disputes scenarios and the steps to be followed in each of them.