Table of contents
Objective of this Procedure
The purpose of this document is to list all Accounts Receivables and Cash Collections disputes scenarios and explain which steps should be followed in each case
Scope
This operating procedure (OP) applies all receivables for which the FSCM Dispute Managemnet is available.
Definitions
- SBS: In the current document, “Solvay Business Services” will be replaced by its abbreviation “SBS”.
- OTC BO AR: Order to cash Back Office Accounts Receivable
- OTC BO CCL: Order to cash Back Office Cash Collections
- OP: Operating procedure
- WARP: PI system for Worldwide Accounts Receivable and Payable
AR and collections disputes scenarios
Below the excel file with the description of all OTC BO AR & CCL disputes scenarios and the steps to be followed in each of them.