Knowledge Management

Objective

Our goal is to streamline knowledge creation, organization, and sharing across teams, fostering better collaboration, minimizing redundancies, and boosting overall efficiency.

Scope

Covers all knowledge-related processes, including capturing, validating, storing, and disseminating knowledge for operational, strategic use and tools. It involves all IT services and integrates end-users, internal IT teams and IT service providers

.

Main activities

Main roles

Knowledge Manager – Oversees KM strategy, governance, and continuous improvement.
Process Owners – Define and refine knowledge workflows within their domains.
IT Team Leaders – Ensure KM tools align with technical infrastructure and business needs.
Syensqo Employees – Contribute to and utilize the KM system for seamless collaboration.