Change Management

Objective  

Our goal is to manage changes effectively, minimizing disruptions to services while maintaining stability and ensuring that all IT services continue to operate smoothly and securely.

Scope  

This initiative covers all IT services, including both internal IT teams and external IT providers, ensuring that any changes made to systems, processes, or services are properly managed and aligned with organizational objectives.

Main activities  

Main roles & responsibilities  

Useful contacts  

Change Reviewers: This will be a list of Delivery Managers (DMs) or key contacts, with a designated Single Point of Contact (SPOC) for each domain or platform. These reviewers will ensure that change requests align with their respective areas of responsibility.

Change Process Manager: Assia Jabri – responsible for overseeing the overall change management process.

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