The aim of this section is to give a functional documentation of the product we are building.
Business Case
SBS Applications Visibility aims at bringing insights on applications' users thanks to logs analysis.
It can address several use cases:
Customer visibility
Better visibility of the most used apps in order to improve the templates and facilitate sharing among plants
Measure users adherence to applications and functionalities → detect training needs/new requirements
Usage and User monitoring allowing us to be proactive instead of reactive to the issues
Portfolio management
Reduce the number of inactive apps
Confirm functionality usage
Confirm Apps usage (lack of knowledge, missing functionalities..)
Improve licence needs forecast by a more accurate number of users tracking
Security
Anomaly detection
Access reports
Alerts with inactive/exited accounts/offboarding/transfers
Process optimization
Replace manual queries by automated process
Support Chromebook adoption process