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BI4 Graph issue

Create an IBM ticket and call IBM to indicate that the ticket is urgent. Verify the priority given by IBM for the ticket

Do not forgot to precise if it concern UX4 or UX7 (or both)

Contact IBM : Belgium WMQ Family Administration <WMQADMIN@be.ibm.com> / CSC Belgium <CSCBE@be.ibm.com>

Give to Solvay the incident number and level of priority (it is important that you ask on the phone) so we know that IBM is working on the issue

PPE files (PEMBLOC)

-1- If files not existing (or partially existing) on RCS side

FreshDesk BI4 ticket + RtR Child ticket P1

==> Child ticket should be :

-2- If files existing on RCS side (FTP issue)

→ see with IBM

More important files are Order, Deliveries, Invoices included in PCLOC file.

Other files are reference data and could wait easealy for the next day.

-1- If files not existing on RCS side

FreshDesk BI4 ticket + OtC Child ticket P1

==> Parent ticket should be :

==> Child ticket should be :

Do not assign any agent in the child ticket

nb : To be requested on RCS side :

To rerun the RCS job, one SR should be created for IBM :

==> waiting for the rerun in RCS, in case of "partially existing", get existing files in RCS and load them manually in PPS

==> as soon as the child ticket is solved (i.e. new RCS files are produced), load them manually in PPS

-2- If files existing on RCS side (FTP/Automator issue)

→ see with IBM

Chemlogics files

First see if files have been sent on BFC side → Marie-Yolande KUCZYNSKI <marie-yolande.kuczynski@solvay.com>

If files sent by BFC, see with IBM

First see if files have been sent on BFC side →