All the KPIs of this page are based on all IS tickets. The user satisfaction is based upon the "hot survey" answers sent to user when tickets are resolved. More information about user satisfaction.
Total IS Tickets Satisfaction
All IS Tickets
Volume : Number of resolved tickets, number of answers to the survey, and participation rate.
Satisfaction score : Average satisfaction score given by the user for the resolution of his ticket.
Repartition of tickets per satisfaction score.
SBS-resolved IS Tickets Satisfaction
Only Tickets resolved by SBS
Volume : Number of resolved tickets, number of answers to the survey, and participation rate.
Satisfaction score : Average satisfaction score given by the user for the resolution of his ticket.
Repartition of tickets per satisfaction score.
Partner-resolved IS Tickets Satisfaction
Only tickets resolved by partners
Volume : Number of resolved tickets, number of answers to the survey, and participation rate.
Satisfaction score : Average satisfaction score given by the user for the resolution of his ticket.
