General Description - Leadtime |
|---|
Leadtime calculation is based on the numbers of days a complaint takes to go from one status to another.
The targets are defined by GBU (in number of days and percentages) |
| KPI definition & calculations | ||||||
|---|---|---|---|---|---|---|
|
| GBU | Leadtime | Condition |
|---|---|---|
Aroma Performance | L2 | If sample is requested:Sample Received Date |
"On-going" status:
Right after a status is achieved, the next one start to be computed using the current date
Example:
Status Under-Investigation is reached, we started to compute lead time to go to status Under-Review. Lead time:
Current date vs. Under-Investigation date
The current date is not take in consideration for the latest status. Only dates available on Salesforce.com is used
Additional Informations
Only status RECEIVED, NEW and CLOSED are mandatory status in the complaint in SFDC
Sources | |
|---|---|
CRM Salesforce | CRM Salesforce |
BW | BW_QRY_DBSDSO14_0001 |
Not able to find the solution? Contact SBS Support.
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