General Description - Complaints Report |
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The Complaints Report allows you to build your own pivot table based on the available Dimensions a d Indicators from their respective menus. As long as you make at least one selection from each section, a pivot table will appear based on those selections. See the Sales Performance Report section for more details on using a Report Tab.
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Sources |
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Salesforce.com | Salesforce.com Quality |
Specific Dimensions | Specific Indicators |
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Complaint ID Complaint ID + SF LINK Order Delivery Year Month Received Month GBU Group of Activity Sub Activity BU Solvay Company Internal Complaint Account Type Customer Classification Ship to Region Ship to Country Ship to Corp Group Ship To Sold To Resolution Site Zone Resolution Site Country Resolution Site Carrier Partner GBU Prod. Family Product Hierarchy Prdt. Level 3 Product Material Department Account Owner Created By Case Owner Team Member Role Team Member Status Severity Motive Submotive HSE Flag Customer Satisfaction Root Cause Description Investigation Final Communication Sent Status Dates Justified | # of Complaints # of Orderlines # of Deliveries Commitment Leadtimes Individual Leadtimes Cost Impact |
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