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Supply Chain Excellence

Jose-Pablo Leyva

D&PS Expert

Miriam Luttrin


General Description

OTIF-Customer (Delivered) : (On Time In Full) 

This KPI measures our capacity to deliver our customers at destination at the right time, with the right quantity. It evaluates Customer satisfaction.

The result of this KPI can be both related to internal and external factors.


OTIF-Departure Plant: (On Time Shipment In Full) 

This KPI measures our capacity to make the products available at departure location at the right time, with the right quantity. It evaluates our ability to meet and deliver according to customer requirements. The result of this KPI is only related to internal reasons (eg: product not available)

Exception: if the carrier is 2 days late, the actual Good Issue Date will also be delayed even if the product is available.

KPI:

OTIF Customer - Requested , 1st Confirmed  &  Last Confirmed

Granularity: 

Order Lines

Classification:

  • OTIF / NOT ON TIME /NOT IN FULL / NOT ON TIME & NOT IN FULL
  • NOT ON TIME by 4 classes of delay

Peremeter:

Included in calculation

Excluded from calculation

  • Outbound deliveries to Customers. This includes :

-       Deliveries to final customer

-       Customer Pick-up

-       Deliveries to warehouses / storages as long as the inventory belongs to the customer

  • Inter-GBU flows
  • Swap
  • Intra-GBU flows

-    Advanced Storage

  • Samples
  • Return flows
  • Toll
  • Pipe delive

Formula:

Solvay performance

Reference

Comments

Respect of Customer requirements

Last Requested (by customer) Delivery Date & Quantity

OTIF ‘Requested’ (Gross OTIF-C)

Respect of our  first commitments

1st Confirmed (by Solvay)

Delivery Date & Quantity

OTIF ‘1st Confirmed’ (Net OTIF-C)

Respect of our last commitments

Last Confirmed (by Solvay) Delivery date & Quantity

OTIF-C ‘Last Confirmed’

Formula

OTIF Customer - Requested: we compare the Delivery date and the the Requested GI date (b) + we compare the requested quantity and the delivered quantity

OTIF Customer - 1st Confirmed: we compare the Delivery date and the 1st confirmed GI date (b) + we compare the confirmed quantity and the delivered quantity

OTIF Customer - Last Confirmed: we compare the Delivery date and the Last confirmed GI date (b) + we compare the confirmed quantity and the delivered quantity 

___________________________________________________________________________________________________

OTIF Departure Plant - Requested: we compare the Achieved shipment date (a) and the Requested GI date (b) + we compare the requested quantity and the delivered quantity

OTIF Departure Plant - 1st Confirmed: we compare the Achieved shipment date (a) and the 1st confirmed GI date (b) + we compare the confirmed quantity and the delivered quantity

OTIF Departure Plant - Last confirmed: we compare the Achieved shipment date (a) and the Last confirmed GI date (b) + we compare the confirmed quantity and the delivered quantity 

Target Users

  • Supply Chain Managers
  • Supply Chain Operational
  • Supply Chain Excellence
  • Logistics
  • Customer Service
  • Account Managers

Authorization & Rights

All the accesses must be validated by:

Supply Chain Excellence

Click here for the Access form to get access to the Global Supply Chain Dashboard.

Not able to find the solution? Contact SBS Support.

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