Customer > Customer Service > E-Ordering

General Description

In this indicator, we measure both by number and by value of eOrdering order lines against total number of Order lines. The indicator is split by eOrdering via Website, B2B and Manual order lines.

**Website refers to eOrdering via Solvay's eCommerce Websites (Solvay4Me & Rhodia eCommerce)

**B2B is refers to eOrdering via third party systems (example EDI, Elemica, and Quicklink)

KPI:

% E-Ordering (by volume, by value)

#E-Ordering

% Website

#Website

%B2B

#B2B

#Manual

Scope:

Exclusion of material types servicesa and packaging (i.e. units in KWH): PF1/Z703 WP1/ZDIE WP1/ZVER WP1/ZUNB
Exclusion of SOLD entities (consolidation method = SOLD)
Intra GBU flag = N
See this link to see the full default scope of the Customer Service KPIs by Sales Doc Types: Global Sales Order Doc Types
Scope for eOrdering Ratio: Sales Doc. Type Group = Standard Order and Consignment. See column "F" in file Global Sales Order Doc Types.

Target Users

Supply Chain Managers
Supply Chain Operational
Supply Chain Excellence
Logistics
Customer Service
Account Managers

Authorization & Rights

All the accesses must be validated by:

Supply Chain Excellence

Click here for the Access form to get access to the Global Supply Chain Dashboard.

Calculation:


KPI Name	Calculation
#E-Ordering	#B2B + #Website
% E-Ordering	--------eOrdering ---------------------------------- x100 (#eOrdering + #Manual)
#Website	WP1: Order Type = "Rhodia eCommerce - OMC" + "Rhodia eCommerce - Cust" PF1: Order Type = WEB (via web Slv4me) + WEBC (SpP Webshop - CC) + EVMI (e-VMI)
% Website	----------# Website ---------------------------------- x100 (#eOrdering + #Manual)

#B2B	Order Type = B2B (Via e-business B2B) + DFUE (By telecommunication)
% B2B	-------------#B2B ---------------------------------- (#eOrdering + #Manual)

#Manual	# Total Order Lines - #eOrdering

Value e-Ordering	Conversion CTK_OBAS1: CTK_GS08 and CTK_GS09: type M (daily exchange rate) Conversion base dates: If there is a shipment document: Billing date If doesn't have a shipment document but there is a delivery document: Actual GI date If doesn't have a delivery document : Order Creation date

Technical Documentation

Source:

CORE: BW_QRY_MVSDSO57_0001

QV: QVBW_QRY_MVSDSO57_0001

Update:

Daily

Query filters applied:

Source:

Filters

BW

QVBW_QRY_MVSDSO57_0001

Exclusion of material types: Services & Packaging (i.e. units in KWH): PF1/Z703 WP1/ZDIE WP1/ZVER WP1/ZUNB

Exclusion of SOLD entities (consolidation method = SOLD)

Dimensions:

Global Overview of Dimensions

			BW
Global Filters	Period	Month Year	Order Line Creation Month
	Organization	GBU	[CPFCTR1_2] GBU
		Group of Activity	[0G_CWWE01__CPFCTR2_2] Group of Activities
		Sub-Activity	[0G_CWWE01__C_MAGNITU] BFC Market
		Company	[C_COMPCDE] Company
	Plant	Zone	[C_PLANT] Plant\Attributes\[C_GZONE] Geographie/Zone
		Country	[C_PLANT] Plant\Attributes\[0COUNTRY] Country key
		Plant	[CPLANT] Plant
	Ship Destination	Zone	[C_SHIPTID] Ship-to\Attributes\[C_GZONE] Geographie/Zone
		Country	[C_SHIPTID] Ship-to\Attributes\[0COUNTRY] Country key
		Corporate Group	[C_SHIPTID] Ship-to\Attributes\[C_CORPGR] CRM Customer Corp. Group (PRS)
		Ship Destination	[C_SHIPTID] Ship-to
	Product	Product Hierarchy	[C_MATNR2__C_PRDHIER] Product Hier (LIP03)
		Product	[C_MATNR2__C_PROD] Commercial Product / Material Group
		Bulk/Packed	[C_MATNR2] Material\Attributes\[C_BULKPAC] Transportation Group
		Packaging Type	[C_MATNR2] Material\Attributes\[C_PACKAG] Packaging type
Specific Filters		Sales Doc Type Group	For the Grouping correspondance table see link
		Sales Doc Type	[C_DOCTYP2] Order document type
		Sales Office	[C_SAL_OFF] Sales Office
		CSR	[C_CUSTSAL__C_ZIPART] CSR (Sold-to)

Dashboard

BW & BI4 Key Figures

SAP

CSR (Customer Service Representative)

- the person in responsible to create and manage the Sales Order

BW
[_CUSTSAL__C_ZIPART]
ZI Partner sold to

Customer masterdata (Sales area data)

WP1: Partner functions → ZI
PF1: Partner functions → VW

Page tree

Customer > Customer Service > E-Ordering

Marie-Ange Carrier

Diogo Paiva

EMEA: Stéphane Bourgeaud-lignot

NAM/LAM: Karina Tsuji

APAC: Lilian Cheong

In this indicator, we measure both by number and by value of eOrdering order lines against total number of Order lines. The indicator is split by eOrdering via Website, B2B and Manual order lines.

**Website refers to eOrdering via Solvay's eCommerce Websites (Solvay4Me & Rhodia eCommerce)

**B2B is refers to eOrdering via third party systems (example EDI, Elemica, and Quicklink)

KPI:

% E-Ordering (by volume, by value)

#E-Ordering

% Website

#Website

%B2B

#B2B

#Manual

Scope:

Exclusion of material types servicesa and packaging (i.e. units in KWH): PF1/Z703 WP1/ZDIE WP1/ZVER WP1/ZUNB

Exclusion of SOLD entities (consolidation method = SOLD)

Intra GBU flag = N

See this link to see the full default scope of the Customer Service KPIs by Sales Doc Types: Global Sales Order Doc Types

Scope for eOrdering Ratio: Sales Doc. Type Group = Standard Order and Consignment. See column "F" in file Global Sales Order Doc Types.

Supply Chain Managers

Supply Chain Operational

Supply Chain Excellence

Logistics

Customer Service

Account Managers

All the accesses must be validated by:

Supply Chain Excellence

Click here for the Access form to get access to the Global Supply Chain Dashboard.

Calculation:

KPI Name

Calculation

#E-Ordering

#B2B + #Website

% E-Ordering

--------eOrdering---------------------------------- x100(#eOrdering + #Manual)

#Website

WP1:Order Type = "Rhodia eCommerce - OMC" + "Rhodia eCommerce - Cust"

PF1:Order Type = WEB (via web Slv4me) + WEBC (SpP Webshop - CC) + EVMI (e-VMI)

% Website

----------# Website---------------------------------- x100(#eOrdering + #Manual)

#B2B

Order Type = B2B (Via e-business B2B) + DFUE (By telecommunication)

% B2B

-------------#B2B----------------------------------(#eOrdering + #Manual)

#Manual

# Total Order Lines - #eOrdering

Value e-Ordering

Conversion CTK_OBAS1: CTK_GS08 and CTK_GS09: type M (daily exchange rate)

Conversion base dates:

If there is a shipment document: Billing dateIf doesn't have a shipment document but there is a delivery document: Actual GI dateIf doesn't have a delivery document : Order Creation date

Source:

CORE: BW_QRY_MVSDSO57_0001

QV: QVBW_QRY_MVSDSO57_0001

Update:

Daily

Query filters applied:

Source:

Filters

BW

QVBW_QRY_MVSDSO57_0001

Exclusion of material types: Services & Packaging (i.e. units in KWH): PF1/Z703 WP1/ZDIE WP1/ZVER WP1/ZUNB

Exclusion of SOLD entities (consolidation method = SOLD)

Dimensions:

Global Overview of Dimensions

Global Filters

Period

Month Year

Order Line Creation Month

Organization

GBU

[CPFCTR1_2] GBU

Group of Activity

[0G_CWWE01__CPFCTR2_2] Group of Activities

Sub-Activity

[0G_CWWE01__C_MAGNITU] BFC Market

--------eOrdering
---------------------------------- x100
(#eOrdering + #Manual)

WP1:
Order Type = "Rhodia eCommerce - OMC" + "Rhodia eCommerce - Cust"

PF1:
Order Type = WEB (via web Slv4me) + WEBC (SpP Webshop - CC) + EVMI (e-VMI)

----------# Website
---------------------------------- x100
(#eOrdering + #Manual)

-------------#B2B
----------------------------------
(#eOrdering + #Manual)

If there is a shipment document: Billing date
If doesn't have a shipment document but there is a delivery document: Actual GI date
If doesn't have a delivery document : Order Creation date

BW
[_CUSTSAL__C_ZIPART]
ZI Partner sold to