Customer > Order Processing > Order Confirmation Time

General Description
This indicator explores the time taken to confirm an order in the system. The target of this KPI is 48 hrs, so if an order takes more than 48 hrs, the order confirmation is considered as "delayed". KPI: Order Confirmation Time

Target Users

Authorization & Rights

Supply Chain Excellence

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KPI Name	Calculation
<= 2 Days	Time to take the order confirmation is <= 2 days If Variation Days Confirmed <=2; Nb SO Confirmed; if Variation Days Confirmed > 2; 0
3 to 9 Days	Time to take the order confirmation is between 3 and 9 days If 3 <= Variation Days Confirmed <= 9; Nb SO Confirmed; if Variation Days Confirmed< 3 or Variation Days Confirmed >9;0
>= 10 days	Time to take the order confirmation is >= 10 days If Variation Days Confirmed >=10; Nb SO Confirmed; if Variation Days Confirmed < 10; 0

Technical Documentation

BW - BW_QRY_MPR_CHG5_RBS_0003

Daily

			Rush Orders
Global Filters	Period	Month Year	Order Creation Month
	Organization	GBU	[0DOC_NUMBER__C_PFCTR1] Global Business Unit
		Group of Activity	N/A
		Sub-Activity	N/A
		Company	[C_COMPCDE] Company_code
	Plant	Zone	[0PLANT] Plant\Attributes\[C_ZONE] BFC Geographie/Zone
		Country	[0PLANT] Plant\Attributes\[0COUNTRY] Country key
		Plant	[0PLANT] Plant
	Ship Destination	Zone	N/A
		Country	N/A
		Corporate Group	N/A
		Ship Destination	[0DOC_NUMBER__0SHIP-TO] Ship to Party
	Product	Product Hierarchy	[C_MATNR_0PROD_HIER] Product Hierarchy
		Product	[C_MATNR_C_PROD] Coimmercial Product / Material Group
		Bulk/Packed	[C_MATNR2] Material\Attributes\[C_BULKPAC] Transportation Group
		Transport Mode	N/A
Specific Filters		Sales Office	Qv Mapping based on Sales Office
		Sales Office Country	QV Mapping based on Sales Office
		Sales Office	[C_SAL_OFF] Sales Office
		CSR	[0DOC_NUMBER__C_ZIPART] ZI Partner

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