Customer > Customer Service > E-Ordering NEW

General Description

In this indicator, we measure both by number and by value of eOrdering order lines against total number of Order lines. The indicator is split by eOrdering via Website, B2B and Manual order lines.

**Website refers to eOrdering via Solvay's eCommerce Websites (Solvay4Me & Rhodia eCommerce)

**B2B is refers to eOrdering via third party systems (example EDI, Elemica, and Quicklink)

KPI:

% E-Ordering (by volume, by value)

#E-Ordering

% Website

#Website

%B2B

#B2B

#Manual

Scope:

See this link to see the full default scope of the Customer Service KPIs by Sales Doc Types: Global Sales Order Doc Types

See column "F" in the file for the Scope specifically for the eOrdering ratio. Generally the ones included for this KPI are Standard and Consignment Orders only.

Target Users

Supply Chain Managers
Supply Chain Operational
Supply Chain Excellence
Logistics
Customer Service
Account Managers

Authorization & Rights

All the accesses must be validated by:

Supply Chain Excellence

Click here for the Access form to get access to the Global Supply Chain Dashboard.

Calculation:


KPI Name	Calculation
#E-Ordering	#B2B + #Website
% E-Ordering	--------eOrdering ---------------------------------- x100 (#eOrdering + #Manual)
#Website	WP1: Order Type = "Rhodia eCommerce - OMC" + "Rhodia eCommerce - Cust" PF1: Order Type = WEB (via web Slv4me) + WEBC (SpP Webshop - CC) + EVMI (e-VMI)
% Website	----------# Website ---------------------------------- x100 (#eOrdering + #Manual)

#B2B	Order Type = B2B (Via e-business B2B) + DFUE (By telecommunication)
% B2B	-------------#B2B ---------------------------------- (#eOrdering + #Manual)

#Manual	# Total Order Lines - #eOrdering

Value e-Ordering	Conversion CTK_OBAS1: type M (daily exchange rate based) on 0BILL_DATE (Billing Date) @vincent lapague Karina Keiko Tsuji - currently not working. Need to change to be based on Order line creation date (natalia) Miriam Luttrin Natalia said she already did and she is testing right now. But she said this is the rule: Conversion CTK_GS08 e CTK_GS09: type M If there is a shipment document: Billing date If doesn't have a shipment document but there is a delivery document: Actual GI date If doesn't have a delivery document : Order Creation date

Technical Documentation

Source:

CORE: BW_QRY_MVSDSO57_0001

QV: QVBW_QRY_MVSDSO57_0001

Update:

Daily

Query filters applied:

Source Information:	Filters
BW QVBW_QRY_MVSDSO57_0001	Exclusion of material types: Services & Packaging (i.e. units in KWH): PF1/Z703 WP1/ZDIE WP1/ZVER WP1/ZUNB Exclusion of SOLD entities (consolidation method = SOLD)

Dimensions:

Global Overview of Dimensions

			BW
Global Filters	Period	Month Year	Order Line Creation Month
	Organization	GBU	[CPFCTR1_2] GBU
		Group of Activity	[0G_CWWE01__CPFCTR2_2] Group of Activities
		Sub-Activity	[0G_CWWE01__C_MAGNITU] BFC Market
		Company	[C_COMPCDE] Company
	Plant	Zone	[C_PLANT] Plant\Attributes\[C_GZONE] Geographie/Zone
		Country	[C_PLANT] Plant\Attributes\[0COUNTRY] Country key
		Plant	[CPLANT] Plant
	Ship Destination	Zone	[C_SHIPTID] Ship-to\Attributes\[C_GZONE] Geographie/Zone
		Country	[C_SHIPTID] Ship-to\Attributes\[0COUNTRY] Country key
		Corporate Group	[C_SHIPTID] Ship-to\Attributes\[C_CORPGR] CRM Customer Corp. Group (PRS)
		Ship Destination	[C_SHIPTID] Ship-to
	Product	Product Hierarchy	[C_MATNR2__C_PRDHIER] Product Hier (LIP03)
		Product	[C_MATNR2__C_PROD] Commercial Product / Material Group
		Bulk/Packed	[C_MATNR2] Material\Attributes\[C_BULKPAC] Transportation Group
		Packaging Type	[C_MATNR2] Material\Attributes\[C_PACKAG] Packaging type
Specific Filters		Sales Doc Type Group	For the Grouping correspondance table see link
		Sales Doc Type	[C_DOCTYP2] Order document type
		Sales Office	[C_SAL_OFF] Sales Office
		CSR	[C_CUSTSAL__C_ZIPART] CSR (Sold-to)

Dashboard

BW & BI4 Key Figures

SAP

CSR (Customer Service Representative)

- the person in responsible to create and manage the Sales Order

BW
[_CUSTSAL__C_ZIPART]
ZI Partner sold to

Customer masterdata (Sales area data)

WP1: Partner functions → ZI
PF1: Partner functions → VW

Page tree

Customer > Customer Service > E-Ordering NEW

Marie-Ange Carrier

Diogo Paiva

EMEA: Stéphane Bourgeaud-lignot

NAM/LAM: Karina Tsuji

APAC: Lilian Cheong

In this indicator, we measure both by number and by value of eOrdering order lines against total number of Order lines. The indicator is split by eOrdering via Website, B2B and Manual order lines.

**Website refers to eOrdering via Solvay's eCommerce Websites (Solvay4Me & Rhodia eCommerce)

**B2B is refers to eOrdering via third party systems (example EDI, Elemica, and Quicklink)

% E-Ordering (by volume, by value)

#E-Ordering

% Website

#Website

%B2B

#B2B

#Manual

Scope:

See this link to see the full default scope of the Customer Service KPIs by Sales Doc Types: Global Sales Order Doc Types

See column "F" in the file for the Scope specifically for the eOrdering ratio. Generally the ones included for this KPI are Standard and Consignment Orders only.

Supply Chain Managers

Supply Chain Operational

Supply Chain Excellence

Logistics

Customer Service

Account Managers

All the accesses must be validated by:

Calculation:

KPI Name

Calculation

#E-Ordering

#B2B + #Website

% E-Ordering

--------eOrdering---------------------------------- x100(#eOrdering + #Manual)

#Website

WP1:Order Type = "Rhodia eCommerce - OMC" + "Rhodia eCommerce - Cust"

PF1:Order Type = WEB (via web Slv4me) + WEBC (SpP Webshop - CC) + EVMI (e-VMI)

% Website

----------# Website---------------------------------- x100(#eOrdering + #Manual)

#B2B

Order Type = B2B (Via e-business B2B) + DFUE (By telecommunication)

% B2B

-------------#B2B----------------------------------(#eOrdering + #Manual)

#Manual

# Total Order Lines - #eOrdering

Value e-Ordering

Conversion CTK_OBAS1: type M (daily exchange rate based) on 0BILL_DATE (Billing Date)

Source:

Update:

Query filters applied:

Source Information:

Filters

BW

QVBW_QRY_MVSDSO57_0001

Dimensions:

Order Line Creation Month

[CPFCTR1_2] GBU

[0G_CWWE01__CPFCTR2_2] Group of Activities

[0G_CWWE01__C_MAGNITU] BFC Market

[C_COMPCDE] Company

[C_PLANT] Plant\Attributes\[C_GZONE] Geographie/Zone

[C_PLANT] Plant\Attributes\[0COUNTRY] Country key

[CPLANT] Plant

[C_SHIPTID] Ship-to\Attributes\[C_GZONE] Geographie/Zone

[C_SHIPTID] Ship-to\Attributes\[0COUNTRY] Country key

[C_SHIPTID] Ship-to\Attributes\[C_CORPGR] CRM Customer Corp. Group (PRS)

[C_SHIPTID] Ship-to

[C_MATNR2__C_PRDHIER] Product Hier (LIP03)

[C_MATNR2__C_PROD] Commercial Product / Material Group

[C_MATNR2] Material\Attributes\[C_BULKPAC] Transportation Group

[C_MATNR2] Material\Attributes\[C_PACKAG] Packaging type

For the Grouping correspondance table see link

[C_DOCTYP2] Order document type

[C_SAL_OFF] Sales Office

[C_CUSTSAL__C_ZIPART] CSR (Sold-to)

BW[_CUSTSAL__C_ZIPART]ZI Partner sold to

Customer masterdata (Sales area data)

WP1: Partner functions → ZI

PF1: Partner functions → VW

--------eOrdering
---------------------------------- x100
(#eOrdering + #Manual)

WP1:
Order Type = "Rhodia eCommerce - OMC" + "Rhodia eCommerce - Cust"

PF1:
Order Type = WEB (via web Slv4me) + WEBC (SpP Webshop - CC) + EVMI (e-VMI)

----------# Website
---------------------------------- x100
(#eOrdering + #Manual)

-------------#B2B
----------------------------------
(#eOrdering + #Manual)

BW
[_CUSTSAL__C_ZIPART]
ZI Partner sold to