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Process Owner

Fabienne Perolini
Process Manager HtR

D&PS Expert

Sophie Maillet

General Description

Service Line tab consists of:
  • Payroll Accuracy
  • Number of Payslips
  • Payroll Costs
  • Number of HtR tickets created
Capacity in which Human Resource handles payroll without errors
  • Payrolls errors can be analyzed by Month, Region, Country and Error Cause

Target Users

  • SBS Management Committee
  • SBS Services Lines Members
  • GBUs Directors

Authorization & Rights

All the accesses must be validated by the
SBS General Manager
Access form
KPI Calculation
Payrolls errors
Number of HtR tickets created with a subprocess = Error
Payment accuracy
Number of Payrolls errors / Number of Payslips
Number of Payslips
Total number of Payslips managed by NGA
Payroll costs / payslip
Monthly Costs vs Total number of Payslips managed by NGA

Sources

Payrolls error

Core query:
Freshdesk
QV query:
Manual file - extraction from Freshdesk tickets
Refresh frequency:
Monthly
Sources

HtR Tickets Created

Core query:
Freshdesk
Refresh frequency:
Daily
SourcesPayslip Cost
Core query
Northgate
QV query
Manual file from Northgate
Refresh frequency
Quarterly

Scope

  • Current year and previous year

Not able to find the solution? Contact SBS Support.

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