Definitions
Product finder: Tool available for Novecare internal users that allows users to search for detailed information about Novecare products per Markets. The search values are managed at Product level by Novecare business users.
Accessing points
Product Finder
App Launcher
Buttons and Filters
The Products are searchable for the Market selected at Product level. At least one MSP Region needs to be selected and product must be active and Lv4:
- The filters are multi selection and hidden or added automatically according to the combination selected by the user, i.e. in the example below when
- Besides the multi selection fields users have also the possibility to search by Product Name or CAS Number (Need to input the exact number)
Each filter has their own field for each of the Markets, these can be found in the Product object (back-end), each Markets has a section with the correspondent fields
Search Results
- The search results show the total number of results
- Clicking the Product name or 'Discover' opens a new page with the Product details
Compare Option
Users can compare up to 3 product are at same time. When users try to select more than 3 products the system blocks with the following message:
The Compare button is only active when the user selects more than 1 product
- After selecting the products, users click the compare button and a new compare page opens
- Users can click the Product Name to open the Product detail page or click 'View Product' button at the bottom of the page
Product Details
When users click the product name or discover they are redirected to new browser page that opens up with the product details:
All the data is managed by business at Product level, each Market has its own section with specific fields. If a multi-picklist field is empty the
Documentation
The Formulations tab appears automatically and user can download either from the name or from the button, if there are no formulations the tab is hidden:
In the Documentation tab the customer can search and download the following document types:
- Safety Datasheets
- Regulatory Datasheets
- Technical Datasheets
- General Statements
- Certificates
- ISO Certificates
- Brochures and Marketing Documents
For each document type the search can be performed by:
- Language
- Country
- Region (Filter only available for contacts with Worldwide Access)
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More details can be found here:
Novecare Digital Assistant (MVP) - Functional Design
Solution Finder Access Diagram
Data Model & Security
The Solution Finder search is based on the Market and Region access for the contact and the Market and Region on the Product, see example:
The best way to get IT support is to use the new
Service One Platform.