Will SyRa replace Service One? Will BMC Helix still be in use?
Yes, SyRa will replace Service One.
BMC Helix is the solution behind SyRA/ServiceOne and will be used with SyRA as well.
On August 30th, Syensqo will have its own IT/ESM platform, end-users can connect to SyRA platform only, while the IT communit will be able to use SmartIT and Business Workflows for GBS. All the new links and information to connect will be shared in details in an upcoming communication before the go-live.
What will happen to existing or open Service One tickets?
Open tickets from Service One will be migrated to SyRa, you will not need to recreate them.
However, as communicated earlier, in anticipation of the go-live, we strongly advise you to anticipate any requests you might have before the freeze period (from August 22nd to August 29th), and to postpone any non-urgent request until SyRA platform is live (August 30th)
Will we still have access to old (historical) tickets from Service One in SyRa?
Yes historical tickets will be available on demand and in read only. The process to request access will be described and shared with all endusers
