Objective 
The Continual Service Improvement (CSI) process provides a structured and strategic approach to improving services and processes across Syensqo.
Scope 
The CSI practices apply to all IT domains and platforms under the Syensqo IT governance and GBS
Main activities 
Main roles & responsibilities 
Dashboarding as a means for CSI 
Dashboarding consists of collecting, visualizing, and reporting KPIs to support monitoring, decision-making, and continual improvements
Useful contacts 
CSI process owner : To be completed by the new team
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