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About this page

Instance: iCare
Scope: 6 configuration changes — Fields, Reports, Users, Logic
Owner: CRM Admin / Marketing Ops



C-01 · AI Outreach flag


ObjectCampaign
Field labelAI Outreach
API nameclay_ai_outreach__c
Field typeBoolean (checkbox)
Default valueFALSE
Populated byUser — set manually by MARCOM Ops

 When set to TRUE, indicates that this Campaign is being executed via the Clay / Smartlead capability. Used by MARCOM Ops to scope reporting and filter campaigns eligible for the Clay workflow. No automated logic — user-managed only.

Managed byMARCOM Ops (set) · CRM Admin (created)
Write accessMARCOM Ops profile and above
Read accessAll internal users
Integration sourceNone — user-managed only
Data sensitivityLow



C-02 · Cold Lead flag


ObjectLead
Field labelCold Lead
API nameclay_cold_lead__c
Field typeBoolean (checkbox)
Default valueFALSE
Populated byAutomation / scheduled Flow

 Identifies Leads eligible for inclusion in Clay-driven AI outreach campaigns. A Lead is considered cold when it has not engaged recently and passes all exclusion checks. Used to filter the Cold Lead Report and as a prerequisite for Campaign Member inclusion.

Managed byCRM Admin (field) · Automation (value)
Write accessAutomation / Flow only — no manual edits
Read accessMARCOM Ops, Sales, CRM Admin
Integration sourceNone — derived from SFDC field values
Data sensitivityMedium — drives outreach eligibility decisions


Logic 

Exclusion rules — any one of these disqualifies the lead

  • HasOptedOutOfEmail = TRUE → exclude
  • clay_overall_hard_bounce__c = TRUE → exclude
  • Lead has one or more related Contact records → exclude

Positive rules — lead must meet at least one

  • Status = 'Unqualified' → always cold
  • Any other status + Last_Interaction_Date__c is NULL or older than 365 days → cold




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