You are browsing glossary terms with label Customer_Request_Management

Customer request management Created Jan 22, 2019 (05:44) by Unknown User (Sylvain Michel Alexandre Pingont) | In glossary Glossary (2) | In space My Business Apps

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Definition

Process in Salesforce.com which allows creating, managing and monitoring customer requests, representing one or more demands from the customer related to one or several areas. Special Customer requests are not included in Salesforce.com

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Special customer request Created Nov 5, 2018 (18:31) by Unknown User (ext-sinequaservice) | In glossary Glossary (2) | In space My Business Apps

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Definition

Special Customer Requests process in Salesforce.com deals with managing requests coming from the customer that deviate from Solvay GBU standard offering (e.g. product specifications, way of handling quality system, shipping)

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Standard customer request Created Nov 5, 2018 (18:31) by Unknown User (ext-sinequaservice) | In glossary Glossary (2) | In space My Business Apps

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Definition

Customer request representing one or more demand(s) from a customer related to one or several areas (e.g. logistics, packaging, documentation, training, technical support, regulatory compliance), considered as standard for a specific GBU

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Time spent Created Jan 22, 2019 (05:44) by Unknown User (Sylvain Michel Alexandre Pingont) | In glossary Glossary (2) | In space My Business Apps

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Definition

Time spent (in hours) on the Customer Request solution. The fact that it is measured in hours can be found on the help text

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