Overview

Each site has its own contact form, and its own contact associated.

This step by step will help you create / update or delete a contact in one site.

This operation needs to use the "Tridion Content Manager" instead of the better known "Site Edit".

Table of contents

 

Step-by-step

 

Step 1: Create or update contact

Reach the web contact folder in Tridion Back Office in SW C1 Master-XX (depending on where you need to update the content) and click on it to open it.
a. Create a contact

This option is valid only when you need to create an additional contact not updating one.

  1. On Create tab, click on New Component. A form opens.

 

2. Fill in the name and the email and associate zones or countries to your contact (depending which scope he will cover).

3. Select the contact type Communications & the concerned entity
4. Click on Save & Close to save your new contact.
b. Update a contact
2. Select the contact to modify & double click on it to open the form.

3. In the form, update the name & email if the contact has changed.
You can also modify zone or select country manually if relevant. 

4. Click on Save & Close to save your updated contact.

Step 2: Publish new / updated contact

  1. Reach the web contact folder in Tridion Back Office in SW W1 xx-xx (depending on where you need to publish the content) and select the new / updated contact

2. Click on Publish icon. A pop-in opens. Stick staging & Live & click on publish.

Your new / updated contact will now receive emails when a request will be sent on the contact form.

If you want, you can test the contact form in live website.

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