WELCOME on the Wiki page of our Group-wide Customer Relationship Management solution! This is the place to find all relevant documentation and information you are looking for through our User Guide, FAQ and Glossary. Know more about your CRM solution and contribute to supporting the objective of customer centricity.

Multimedia

Click on the icon to know more about CRM @Solvay!

 

FAQGlossary

 

 

USER GUIDE

You can find here the description of the 10 processes in the CRM system and the detailed functionalities, explained step by step, such as 'how to create a prospect, how to create a contact', etc.

Introduction to CRM

00. Navigation & Collaboration Tools

01. Account & Contact Management

02. Sales Planning & Account Plan

03. Opportunity Management

04. Quotation

05. Market Segmentation

06. Sales Reporting & Analytics

07. Commercial Roadmap

08. Complaint Management

09. Sample Request Management

10. Customer Request Management

 

 

GBU CORNER

This section offers a space dedicated to your GBU, where you can find your latest GBU specific materials, who's who in your GBU CRM Team, etc.

GBU Novecare

GBU Special Chem

GBU Soda Ash & Derivatives

GBU Performance Polyamides

GBU Silica

GBU Aroma Performance

USEFUL DOCUMENTS

Release Memos

Trainer Toolkit

 

 

GBU Training Materials