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Overview

Who: GBU Data Stewards

What: Fill an Excel template to remove members From Accounts Team in Salesforce, and send it via a freshdesk ticket.

I. Identify accounts and users
Download Excel template : https://solvay-crm.my.salesforce.com/01524000001FbH9?srPos=0&srKp=015
Export report on Accounts : Folder: GBU Data Steward Reports Report: Account Team Updates
Export report on Users: Folder: GBU Data Steward Reports Report: List of Users
II. Fill the Excel template
Open the excel template, and select "Remove user to account team" sheet:
Fill the columns of the template using information of reports "Account Team Update" and "List of users". **User ID and Account ID are MANDATORY**.
III. Send the template to SBS support via Freshdesk.
Once filled, send the Excel file to SBS support via Freshdesk.