Nothing happens when the "Play" button is pressed on a video inserted in a Solvay website page.
As you knows, any video used in a Solvay website is managed within Keepeek (see Media management). When a video is stored in Keepeek, it needs some time to be converted it in the format expected by the website (approximately 1h / 100Mo). An error could occurs during this conversion job.
If you inserted the video a short time ago, the conversion process could be simply in course. Try waiting some time. Keepeek needs approximately 1h / 100Mo to convert a video (eg. ~2h for a 200Mo video, ~3h for 300Mo, etc.).
Then if your video is still not played, you should apply the following process to relaunch the conversion process:
Then wait again for the conversion tentative being achieved.
If it finally still does not work, please contact the web support (Web support contact).