WELCOME on the Wiki page of our Group-wide Customer Relationship Management solution! This is the place to find all relevant documentation and information you are looking for through our User Guide, FAQ and Glossary. Know more about your CRM solution and contribute to supporting the objective of customer centricity 



USER GUIDE

You can find here the description of the 13 processes in the CRM system and the detailed functionalities, explained step by step, such as 'how to create a prospect, how to create a contact', etc.


> Click here to open the guides


TIPS & TRICKS - NEW

In this section you will find the newest Tips & Tricks for the Lightning CRM, with screenshots and important reminders, etc.


> Click here to open the full presentation OR see by Topics :


RECENT DOCUMENTS

Here you will find the most recent information about your CRM and all the helpful links you need to know :



GBU CORNER

This section offers a space dedicated to your GBU, where you can find your latest GBU specific materials, who's who in your GBU CRM Team, etc.

GBU Aroma Performance

GBU Coatis

GBU Fibras

GBU Novecare

GBU Performance Polyamides

GBU Peroxides

GBU Silica

GBU Soda Ash & Derivatives

GBU Special Chem

GBU Solvay Energy Services

GBU Technology Solutions

MBU Corner