Overview
Who: GBU Data Stewards What: Fill an Excel template to delete existing Email Mapping Rules, and send it via a freshdesk ticket. |
Table of contents
Step-by-step
I. Identify accounts and users | |
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| Download the Excel template : https://solvay-crm.my.salesforce.com/01524000003G0He or just indicate EMR id or link in Service one request | |
| Open the excel template, and select "EMR Deletion" sheet. | |
II. Fill the Excel template | |
You can refer to this page to have the global description of all the template columns | |
To delete EMR, we only need the EMR ID. To find them, run the report "Email Mapping Rules - Complaint", "Email Mapping Rules - Contract" or "Email Mapping Rules - Visit Report". These reports are in the GBU Data Stewards Reports folder |
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III. Send the template to CRM support via Service One | |
| Once filled, attach template or just give the link if only one to delete in catalog request corresponding to the process in Service One. |
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