General rules

To decide what to do regarding your issue, please read carefully the following cases. If you have any question, feel free to create a Freshdesk ticket : your Service support will answer promptly.

Case 1 - Supplier does not exist in SAP PRS and you don't have a prospect in Convergence

Step 1 - Create a prospect in Convergence and note its SF Internal Key (its unique number in Convergence). See : A1313 - New prospect

Step 2 - Launch a Vendor Workflow and don't forget two things : fill in the SF Internal Key of the corresponding prospect and add Convergence in Target systems.

Step 3 - Your prospect will be converted into a supplier.

Case 2 - Entity does not exist in PRS AND is a prospect in Convergence

Step 1 - Launch a Vendor Workflow and don't forget two things : fill in the SF Internal Key of the corresponding prospect and add Convergence in Target systems.

Step 2 - Your prospect will be converted into a supplier.

Case 3 - Entity exists in PRS and is not a prospect in Convergence

Step 1 - Request the creation of the supplier in Convergence through a Freshdesk ticket (with the Supplier Code : PRS, RHO or RCS).

Step 2 - Service center create the supplier in Convergence within 24h.

Case 4 -  Entity exists in PRS and is a qualified prospect in Convergence. How do I fix this issue ?

Step 1 - Warn your Service support through a Freshdesk ticket (with the Supplier Code : PRS, RHO or RCS and the Prospect code : SF Internal Key)

Case 5 -  Entity does not exist in PRS and is a prospect in Convergence. How do I change turn my prospect into a Supplier Group ?

Please review the situation with your local Convergence support before proceeding.

Step 1 - Launch a Vendor Workflow to create a supplier in PRS without any relation with Convergence : don't fill in the SF Internal Key of the corresponding prospect and don't add Convergence in Target systems.

Step 2 - Warn your Service support through a Freshdesk ticket that you want to transform a prospect into a Supplier Group in Convergence (with the Supplier Code of the supplier you created and with the Prospect code : SF Internal Key)

Your supplier group in Convergence will have the same number as the supplier group of your newly created supplier in PRS.

Case 6 -  Entity does not exist in PRS and is a prospect in Convergence. How do I change turn my prospect into an Additional supplier ?

Please review the situation with your local Convergence support before proceeding.

Step 1 - Launch a Vendor Workflow to create a supplier in PRS without any relation with Convergence : don't fill in the SF Internal Key of the corresponding prospect and don't add Convergence in Target systems.

Step 2 - Warn your Service support through a Freshdesk ticket that you want to transform a prospect into an Additional supplier in Convergence (with the Supplier Code of the supplier you created and with the Prospect code : SF Internal Key)

Your Additional supplier in Convergence will have the same supplier group as your newly created supplier in PRS.