Overview
In Convergence there is different type of Account: "supplier", "supplier group" or "prospect".
Table of content
Every Account has a Solvay Account Manager. The Solvay Account Manager takes care of his or her supplier's page. He or she is the buyer in charge of the Account page & content consistency.
Account types
Supplier group
Supplier groups are coming from SAP PRS. Not all groups in PRS are synchronized with Convergence : only the selected ones.
A supplier group may gather one or more legal entities (SAP supplier).
Each supplier group has its own PRS code, stored in the field "External Key".
Suppliers
Supplier is the main type of account. It is also named "legal entity" (SAP supplier).
Each supplier has its own PRS code, stored in the field "External Key".
Additional suppliers
Additional suppliers behave exactly like suppliers except that they don't have a PRS code (only a specific external key). They are used in some specific cases and remain quite rare.
Prospects
It is a powerful feature of Convergence.
All buyers can create prospects for their own needs : when you meet a new supplier and you want to record a Visit Minute. Simply create a new prospect in Convergence and make your Visit Minute.
Prospects can be linked with a supplier group or can be created stand alone.
Prospects can then be converted in suppliers once needed.
Account detail
All account pages are structured the same way. On top you will find the "Account Detail".
Most of the information is coming from PRS and is synchronised periodically from PRS to Convergence.
Account Name: supplier name in PRS and Convergence.
Parent Account: supplier group of this account.
Posting block: supplier can no longer send bills to Solvay (block for posting, for all company codes).
Purchasing block: Solvay cannot send Purchase Order to the supplier (all purchasing organizations).
Deletion flag: supplier should no longer be used.
Account record type: supplier group, supplier, additional supplier or prospect.
External key: supplier code in PRS, PF1, BW...
RCS vendor code: supplier code in RCS (different from the external key).
RHO vendor code: supplier code in RHO (different from the external key).
SF internal key: dedicated code in Convergence.
Purchasing Segmentation
This information is stored in PRS are comes from the Vendor Workflow.
Account Summary
This is useful to see the supplier and its hierarchy.
Address Information
This information is also coming from PRS ans is generally about billing. Any correction will be made in PRS trough the Vendor Workflow.
Please note that supplier groups only display a city and a country.
Solvay Stakeholders
The Solvay Account Manager takes care of his or her supplier's page. He or she is the buyer in charge of the Account page & content consistency. Every Account has a Solvay Account Manager.
The Solvay key account manager is only available for supplier groups and is not used yet.
Need help
How to ask for assistance?
Dear SalesForce Convergence user,
For any question or issue regarding Convergence, please :
- create a request in Service One with the following information:
- I want to update data in Convergence → Maintain data ownership in CONVERGENCE
- I want to mass upload procurement data → Maintain procurement data in CONVERGENCE
- Process : Data & Analysis
- PTP-Subprocess: Purchasing Tools Support
- PTP-Category: Convergence
For account creation, please refer to here.
Thank you very much,
Convergence Team.
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