Coordination Internationale des Crédits Commerciaux |
Employee of GBU |
The CMR transport document is an international consignment note used by drivers, operators and forwarders alike that governs the responsibilities and liabilities of the parties to a contract for the carriage of goods by road internationally. http://www.globalnegotiator.com/blog_en/transport-documents-cmr-bill-of-lading-air-waybill/ |
commercial agent : agent who solicits and procures business from potential customers on behalf of one or more principals, usually against payment of a percentage of the realized sales revenue as commission. An "Agent" is a commercial intermediate who creates the contact between a customer and a Solvay provider. For this service the agent charges a commission. There are different cases of agents: |
commission : mutually agreed upon, or fixed by custom or law, fee accruing to an agent, broker, or salesperson for facilitating, initiating, and/or executing a commercial transaction. |
Customer Care Service = CSR Customer Service Representative |
Customer who assumes the responsability of payment, for himself and/or for subsidiaries : SAP PAYER |
Commercial assistant |
Financial services for international group subsidiaries in relation with local or international bank depending roles assigned Mission is to provide: the Group with the necessary financing for its ongoing activities and growth projects at the optimal cost, while managing financial risks (interest rate, forex, etc). |
Customer assigned is a customer who is registered to CICC account Customer not assigned is not registered to CICC |
bw customer and supplier account - Invoice to pay and to be payed can be compensated Four conditions :
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A cheque (or check in American English) is a document that orders a bank to pay a specific amount of money from a person's account to the person in whose name the cheque has been issued. The person writing the cheque, the drawer, has a transaction banking account (often called a current, cheque, chequing or checking account) where their money is held. The drawer writes the various details including the monetary amount, date, and a payee on the cheque, and signs it, ordering their bank, known as the drawee, to pay that person or company the amount of money stated. Technically, a cheque is a negotiable instrument instructing a financial institution to pay a specific amount of a specific currency from a specified transactional account held in the drawer's name with that institution. Both the drawer and payee may be natural persons or legal entities. Specifically, cheques are order instruments, and are not in general payable simply to the bearer (as bearer instruments are) but must be paid to the payee. In some countries, such as the US, the payee may endorse the cheque, allowing them to specify a third party to whom it should be paid. |
Finance offered to supplier by financial entity, enabling company to pay at term and supplier to collect on delivery. The term 'confirming' was coined by Spanish banks and is not to be confused with confirmation of letters of credit. This type of financing may be of interest to companies who normally pay suppliers on extended terms of 60 days or over. |
| For export sales, international trade document attesting that goods are wholly produced, manufactured or processed in a specific country |
Operating Procedure SBS-OP-DOtC-05-004 - Procédure d'instruction dédouanement hors GTS MAJ Any physical flow different from the flow of invoicing Any flow involving an intermediate storage, a bounded warehouse, a consignment stock or a tolling Any flow using different VAT registration numbers |
| Specialty Polymers definition registered in Complaints training support : Any entity using a Solvay Specialty Polymers product |
Used for Complaint Management in CRM :
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This commercial deduction is applied on the basis of a commercial negotiation to attract the customer or is exceptionally linked to the sale price if non-compliant or other particular conditions. The discount is noted at the bottom of the invoice and is acquired by the customer via invoicing. |
Any dissatisfaction expressed either in an oral way or in a documented manner by a Customer related to delivery of our products, and including (non-exhaustive list):
Specialty Polymers specificities : see complete document "Salesforce Complaints" attached on aris flow chart SP 10.1 : A dissatisfaction expressed by internal or exteranl customers with or without request for compensation. The dissatisfaction will be reviewed prior to allocating resources to address.
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Competence and Support Office |
Commercial assistant |
working in competence and support office - support Customer Service Representative |
Assistant in front office to manage prospect information depending SLA |
Reimburse the customer |