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General Description

Customer 360 Dashboard has been engineered to provide a full and comprehensive view on external sales, by Customer (corporate group).

A new concept of direct / indirect sales has been introduced for each Customer at Corporate Group level. For a given Corporate Group :

Direct Sales : when SoldTo Group = Corporate Group code
Indirect Sales : when ShipTo KA = Corporate Group code (and SoldTo Group <> Corporate Group Code).

=>Each Customer we want to see in the drop down list needs to be added in the dashboard configuration file, otherwise Corporate Group / SoldTo / ShipTo will only be accessible using the search bar, and direct / indirect sales split can't be performed.

Executive Leadership Team
LT teams from GBUs
Executive Key Account Managers (eKAM)
GBU teams of Composite Materials

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Financial	Customer Experience & Interaction	Opportunities	Segmentation	Service Levels
Revenue Volume ICM Orderbook Forecast Budget Opportunities Payment Terms Overdues DSO / Best DSO	OTIF NPS Complaints Contact Relationship Matrix and Interractions	Weighted / Unweighted expected revenue # of opportunities Weighed revenue at stake Top opportunities Details of opportunities + links to SFDC	Split of sales by GBU segment Split of sales by Corporate segment Segment evolution between 2 periods	Names of the KPIs KPI 2

Dimensions

Financial	Customer Experience & Interaction	Opportunities	Segmentation	Service Levels
Customer : Corp Sold to Group + Ship to KA (<> when Corp Sold to Group =	Year Year-1 Quarter Month	Year Year-1 Year-2 Year-3 Year-4 Year-5 Quarter Month	Year Year-1 Year-2 Year-3 Year-4 Year-5 Quarter Month	Year Year-1 Year-2 Year-3 Year-4 Year-5 Quarter Month

Period of Analysis

Financial	Customer Experience & Interaction	Opportunities	Segmentation	Service Levels
Year Year-1 Year-2 Year-3 Year-4 Year-5 Quarter Month	Year Year-1 Quarter Month	Year Year-1 Year-2 Year-3 Year-4 Year-5 Quarter Month	Year Year-1 Year-2 Year-3 Year-4 Year-5 Quarter Month	Year Year-1 Year-2 Year-3 Year-4 Year-5 Quarter Month

Currencies and units
Currencies : EUR / USD Exchange rate : CAR3 for Sales : CAR4 for orders Unit of measures : T / Klb / Sh.T

Refresh frequency
Daily for the majority of indicators Manually (yearly ?) for NPS and other manual indicators

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