| KPI | Calculation |
|---|---|
Payrolls errors | HtR tickets created from all the groups with the words "PAY" or "Payroll", AND with subprocess 'Error' or 'Error - Payroll Only', with a value in the field "Number of EE" Date: based on the period end date of the month. if empty we take the creation date |
Payment accuracy | Number of Payrolls errors / Number of Payslips |
Number of Payslips | Total number of Payslips managed by NGA |
Payroll costs / payslip | Monthly Costs vs Total number of Payslips managed by NGA |
Employees' Tickets Created Per HR FTE | Number of HtR ticktets created |
Employees' Tickets Created - Service Center Repartition | Number and Percentage of HtR ticktets created in each service center |
Sources | Payrolls error |
|---|---|
Core query: | Freshdesk |
QV query: | Big Query extraction from Freshdesk tickets |
Refresh frequency: | daily |
| Sources | HtR Tickets Created |
Core query: | Freshdesk |
Refresh frequency: | Daily |
| Sources | Payslip Cost |
Core query | Northgate |
QV query | Manual file from Northgate |
Refresh frequency | Quarterly |
Scope |
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