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General description

  • Level 2/3 support for BW is handled via User Requests in the * on-SAP Applications* Workspace (Ex BIM Workspace)
  • It is the responsability of the BW support to monitor the user requests and make sure all are taken care of.
  • As a general principal the BW support has to handle everything they know how to and transfer to the competence center when not in their responsability or they dont know how to handle.

UR Monitoring

BW Support has to monitor all the user requests with status different from Rejected / Completed n the "non-SAP Applications" with Funct Area :

  • BW - Finance
  • BW - Industrial
  • BW - Other
  • BW - Purchasing
  • BW - Supply Chain
  • BW - Technical

Diagram

Select a severity

Severity is not actually used for BW. It's only an indicative information. No rule to choose the value.

Select BW Funct Area and subfunction

By default the Funct Area should be "BW - Other" and subfunction "Any".

In most cases the Funct Area and subfunction is to be choosen based on the application it impacts :

Application
Code

Application
Name

Funct Area

Subfunction

AU

Authorisation Follow Up

BW - Other

Any

CATS

Time Sheet

BW - Finance

PS

COPC

Production Costs

BW - Other

Any

FC2

Fixed Costs

BW - Finance

CO - FC2

FIAA

Fixed assets accouting

BW - Finance

A/P, A/R, GL

FIAP

Account payables

BW - Finance

A/P, A/R, GL

FIAR

Account Receivables

BW - Finance

A/P, A/R, GL

FIGL

General Ledger

BW - Finance

A/P, A/R, GL

FISCA

Supplier Credit Automation

BW - Finance

A/P, A/R, GL

FIWC

Working Capital

BW - Finance

A/P, A/R, GL

FUNCT0

Funct0

BW - Finance

CO - FC2

GSV

Global Spent Visibility

BW - Purchasing

GSV

GTS

Global Trade Services

BW - Purchasing

GTS

IM

Stocks

BW - Supply Chain

Stocks

KPI

RCS Key Performance Indicators

BW - Other

Any

OC

Order Changes

BW - Other

Any

PM

Plant Maintenance

BW - Industrial

PM

PP

Production Planning

BW - Industrial

PP

PS

Project System

BW - Finance

PS

PU

Purchasing For Plants

BW - Purchasing

GSV

QM

Quality Management

BW - Industrial

QM

TR

Transport Costs

BW - Supply Chain

Transportation

VS

Value Stream

BW - Industrial

Value Stream

  • Other cases :*

    Other

    Funct Area

    Subfunction

    pVelocity interface

    BW - Finance

    pVelocity Interface

    GSV Cockpit

    BW - Purchasing

    Visual Composer

    Master data

    BW - Technical

    Master Data

Does it require a bug or evolution UR ?

Bug/Evolution UR's are required to be created in the SAP Application workspace in the following cases :

  • Any development requiring a Transport order in BW :
    Core query modification or creation.
    Data flow modification or creation.
  • Reloading of data in production (from RCS, BW itself or other sources).
  • Update of a flat file in the BW file server.
  • Manual update of master data in WBP.

Some examples of what does NOT need a bug/evolution UR :

  • Broadcast settings update
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