Syensqo IS - Customer Support

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Smartphones & Tablets

Ergonomics is very similar between these 2 types of devices but there are some optimization in the navigation and presentation:

Smartphones:

 

  • 1 column display
  • Calling functionalities
  • …

 

Tablets:

  • 2 Columns display
  • Landscape mode available (iPad)
  • …

Top level navigation

 


 

Chatter Feeds

Full Chatter functionalities available



  • Chatter Wall
  • Chatter Feed on each Object
  • Chatter Groups
  • All types of posts (polls, files,...)
  • In app notification for new posts

Object form : Example of an Account

Object forms in Edit mode

 

 

Native mobile device capabilities

Native mobile device capabilities

Today 

The “Today” functionality gives a complete view of your next meetings and tasks (including Device Agendas that are not in Salesforce), Recent Records and the last Dashboard you visited.

It is a powerfull and simple way to access what matters right now.













Native mobile device capabilities

Real time in-app notifications on smartphone, tablet and every other connected devices.

Available for Approvals, Chatter Notifications,…

Dashboards

All Dashboards are supported Landscape mode available on iPad

Reports

All Reports supported Landscape mode on iPad Collapsible Graph view on Tablet

 

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Need help?

Need Help?

To request any support or if you have identified a bug or incident , please create a Freshdesk ticket using Solvia platform : https://solvia.solvay.com/

you can copy users with email address , default priority is Low , then Submit . We advise you to put keywords in subject to ease dispatching to correct Agent : CRM - Complaint for example

The best way to get IT support is to use the new Service One Platform.