Requests to reimburse customer corresponding items are to be created using transaction Z3F_PMTS_CONTROL_CUS.
This transaction can be executed by SBS-Credit Management teams or SBS-OtC Collections teams.
- In “Company code”, insert the company code (in PI1) where documents are located (5763 for CICC Factoring, 5976 for NAFTA Factoring, or WARP).
- In “Customer”, enter the PRS Customer number where items are located in PI1.
- In “Document Number”, insert the PI1 document(s) number(s)
- In “Fiscal Year”, insert the fiscal year of the document.
N.B. it is technically not possible to submit a single refund request for items in different fiscal years.
Remarks:
- All fields are mandatory. Payment approval requested is always related to a single customer, but can cover one or multiple documents (different credit notes or credit notes and invoices, payments).
- There is a possibility foreseen to launch in test mode before executing, to be able to see if all requirements are met. In case they are, the test mode needs to be de-flagged afterwards.
- Some validations are done at execution:
- Document number must correspond to customer indicated
- Document must not have a payment block
- Different documents must have a credit balance otherwise the reimbursement is not possible.
At execution, the transaction will launch some checks (see here below) on the document(s) and customer, to ensure payment can be properly made:
- Insert a payment block U on the document(s), to be part of the SBS-PtP payment process
- Create a FSCM Dispute with specific reason “REFUND: request for outgoing pmt” and status “Refund: Pending approval”, to request the CM approval