AMBITION
Increase the employee experience and their satisfaction regarding the IT support and services
EXPECTATIONS
1/ Provide an intuitive journey to Users : IT Service Catalog re-design and improvement
- Simplify Service Requests forms & overall site
2/ Reporting and Service Performance
- Follow the progress of their operations in Helix.
3/ End-user Communication & Training
4/ Shift-Left
- Improve ChatBot efficiency
5/ ITIL Core Processes
- Improve and automate Asset Mgt process (ex: automation of CMDB population; link Assets and Services inside CMDB, etc)
INTERDEPENDENCIES
- Employee Journey roadmap
- ONEDesk program
- Fusion program