Solvay ONE Post hypercare [User access control]
USER ACCESS CONTROL GUIDELINE
- Post hypercare user access control is fully managed in service one (Helix)
- User access request will be managed in following category
- Employee need view access to their own ECO/SCO intranet
- Employee need edit access as space owner to their own ECO/SCO intranet
- Employee need view access to another company's intranet
- Employee need edit access to another company's Internat
- Shared and Non-Human accounts access their own ECO/SCO intarnet
Employee need view access to their own intarnet
Automatic process:
- Your account will be automatically imported from Employee center to ECO/SCO Intranet (Solvay One) as long as the profile Is setup correctly base on your ECO/SCO Flag
- There may be few days delays as the profile import is done on daily basis
- If you may still having issue to access ECO/SCO intarnet base on your company profile, please raise a Helix ticket so that customer support will help from there
Employee need edit access as space owner to their own ECO/SCO intranet
Manual process:
- You will need edit access as acting as space owner to manage the content/pages with specific spaces in your company's intranet
- You will need to contact ECO: Annick.Gysemberg@solvay.com, SCO felipe.claus@solvay.com in advance to have approval
- Please process to helix to raise ticket and input the following:
- Which space you will need the edit permission as space owner
- When you will need the permission to be setup
- If user training as space owner is required
- The request will be reviewed by ECO: Annick.Gysemberg@solvay.com, SCO felipe.claus@solvay.com before proceed the setup
Employee need view access to another company's intranet
Manual process:
- By default no employee account have cross site access between ECO/SCO intranet
- Only ELT members are currently consider as exceptional and approval needed by the platform owner ECO: Annick.Gysemberg@solvay.com, SCO felipe.claus@solvay.com
- Helix ticket is required with such request and will be reviewed case by case
Employee need edit access to another company's Internat
Manual process:
- By default no employee account have cross site access with Edit permission between ECO/SCO intarnet
- Only Corporate content creators are currently consider as exceptional and approval needed by the platform owner ECO: Annick.Gysemberg@solvay.com, SCO felipe.claus@solvay.com
- Helix ticket is required with such request and will be reviewed case by case
Shared and Non-Human accounts access their own ECO/SCO intarnet
At this stage, Shared and Non-human accounts are not allowed to access to any ECO/SCO intarnet.
New process is under reviewed and to be investigated further
The best way to get IT support is to use the new
Service One Platform.