Useful Link |
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Who :
- the champion creates the request for the end-user (preferred option)
- the end-user creates the request and add their champion as a collaborator
How :
 | Connect to the home page Syensqo and click on "Syra" |
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 | Select "I have an IT Issue" on Syra |
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| Fill in the form to submit an incident 1- Select the type "An Application or software program used in your daily work (e.g. Gmail, SAP, Gensuite)" 2- Once you choose the type of the issue, you will be able to select the affected application "ONE LIMS (Agilab)" 3 - Fill in the other mandatory fields (Subject, My issue is, Impact, the urgency..). Then, you submit the request |
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| Add the Agilab expert (Marianne Labet) as collaborator |
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- Once the Request is submitted, the team receive a notification to solve the problem.
- The ticket creator is notified when the problem is solved or if we need more information.
The best way to get IT support is to use the new
Service One Platform.