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Process Owners & DPS Experts

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General Description

Customer 360 Dashboard has been engineered to provide a full and comprehensive view on external sales, by Customer (corporate group). 

A new concept of direct / indirect sales has been introduced for each Customer at Corporate Group level. For a given Corporate Group : 

  1. Direct Sales : when SoldTo Group = Corporate Group code
  2. Indirect Sales : when ShipTo KA = Corporate Group code (and SoldTo Group <> Corporate Group Code). 

=>Each Customer we want to see in the drop down list needs to be added in the dashboard configuration file, otherwise Corporate Group / SoldTo / ShipTo will only be accessible using the search bar, and direct / indirect sales split can't be performed.


Target Users

  • Executive Leadership Team
  • LT teams from GBUs
  • Executive Key Account Managers (eKAM)
  • GBU teams of Composite Materials

Authorization & Rights

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FinancialCustomer Experience & InteractionOpportunitiesSegmentationService Levels

  • Revenue
  • Volume
  • ICM 
  • Orderbook
  • Forecast
  • Budget
  • Opportunities
  • Payment Terms
  • Overdues
  • DSO / Best DSO

  • OTIF
  • NPS
  • Complaints
  • Contact Relationship Matrix and Interractions

  • Weighted / Unweighted expected revenue
  • # of opportunities
  • Weighed revenue at stake
  • Top opportunities
  • Details of opportunities + links to SFDC

  • Split of sales by GBU segment
  • Split of sales by Corporate segment
  • Segment evolution between 2 periods

  • Names of the KPIs
  • KPI 2


General information

DimensionsPeriod of AnalysisRefresh frequencyCurrencies and units

Depending on the domain of KPIs (Sales, Opportunities, Orderbook, ...). 

Mostly high-level corporate dimensions

+ Composite Material AERO Dimensions

Current year

+ 4 years of historical data 

  • Daily for the majority of indicators
  • Manually (yearly ?) for NPS and other manual indicators
  • Currencies : EUR / USD
  • Exchange rate aligned on corporate ones : CAR3 for Sales, CAR4 for orders for instance
  • Unit of measures : T / Klb / Sh.T

Not able to find the solution? Contact SBS Support.

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