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Supply Chain Excellence

Marie-Ange Carrier


IS Reporting Coordinator

Diogo Paiva

D&PS Expert

EMEA: Stéphane Bourgeaud-lignot
NAM/LAM: Karina Tsuji
APAC: Lilian Cheong


General Description

This indicator explores the time taken to confirm in the system an order to the customer from the order creation and the confirmation date given by the Back Office & Planners (Plant). The targeted KPI is 48 hrs.

KPI:

Order Confirmation Time

Scope:

    • Exclusion of material types servicesa and packaging (i.e. units in KWH): PF1/Z703  WP1/ZDIE WP1/ZVER WP1/ZUNB
    • Exclusion of SOLD entities (consolidation method = SOLD)
    • Intra GBU flag = N
    • See this link to see the full default scope of the Customer Service KPIs by Sales Doc Types: Global Sales Order Doc Types

Calculation:

KPI Name
Calculation

<= 1 days

Time to take the order confirmation is <= 1 days
If Variation Days Confirmed <=1; Nb SO Confirmed; if Variation Days Confirmed > 1; 0

= 2 days

Time to take the order confirmation is = 2 days
If Variation Days Confirmed =2; Nb SO Confirmed; if Variation Days Confirmed > 2; 0

bt 3 & 4 days

Time to take the order confirmation is between 3 and 4 days
If 3 <= Variation Days Confirmed <= 4; Nb SO Confirmed; if Variation Days Confirmed< 3 or Variation Days Confirmed >4;0

bt 5 & 6 days

Time to take the order confirmation is between 5 and 6 days
If 5 <= Variation Days Confirmed <= 6; Nb SO Confirmed; if Variation Days Confirmed< 5 or Variation Days Confirmed >6;0

bt 7 & 8 days

Time to take the order confirmation is between 7 and 8 days
If 7 <= Variation Days Confirmed <= 8; Nb SO Confirmed; if Variation Days Confirmed< 7 or Variation Days Confirmed >8;0

bt 9 & 10 days

Time to take the order confirmation is between 9 and 10 days
If 9 <= Variation Days Confirmed <= 10; Nb SO Confirmed; if Variation Days Confirmed< 9 or Variation Days Confirmed >10;0

> 10 days

Time to take the order confirmation is = 10 days
If Variation Days Confirmed >10; Nb SO Confirmed; if Variation Days Confirmed <= 10; 0


Target Users

  • Supply Chain Managers
  • Supply Chain Operational
  • Supply Chain Excellence
  • Logistics
  • Customer Service
  • Account Managers

Authorization & Rights

All the accesses must be validated by:

Supply Chain Excellence

Click here for the Access form to get access to the Global Supply Chain Dashboard.

Technical Documentation

Source:

CORE - BW_QRY_MVSDCH01_0002

QV - QVBW_QRY_MVSDCH01_0002

Update:

Daily

Query filters applied:

Source Information:
Filters
BW
QVBW_QRY_MVSDSO57_0001

Exclusion of material types: Services & Packaging (i.e. units in KWH): PF1/Z703  WP1/ZDIE WP1/ZVER WP1/ZUNB

Exclusion of SOLD entities (consolidation method = SOLD)


Dimensions:

Global Overview of Dimensions




Order Confirmation Time
Global Filters
















PeriodMonth YearOrder line Creation Month

Organization


GBU

[CPFCTR1_2] BFC GBU

Group of Activity

C_SUBACT2__CPFCTR2_2 - BFC Group of activities

Sub-Activity

C_SUBACT2__C_MAGNITU - BFC Activity 1

Company

[C_COMPCDE] Company_code

PlantZone[C_PLANT] Plant\Attributes\[C_GZONE] Geographie/Zone
Country[C_PLANT] Plant\Attributes\[0COUNTRY] Country key
Plant

[C_PLANT] Plant

Ship DestinationZone[C_SHIPTID] Ship-to party\Attributes\[C_GZONE] Geographie/Zone
Country[C_SHIPTID] Ship-to party\Attributes\[0COUNTRY] Country key
Corporate Group[C_SHIPTID] Ship-to party\Attributes\[C_CORPGR] CRM Customer Corp. Group (PRS)
Ship Destination[C_SHIPTID] Ship-to
ProductProduct Hierarchy[C_MATNR2] Material\Attributes\[0PROD_HIER] Product Hierarchy
Product[C_MATNR2] Material\Attributes\[C_PROD] Coimmercial Product / Material Group
Bulk/Packed[C_MATNR2] Material\Attributes\[C_BULKPAC] Transportation Group
Packaging Type[C_MATNR2] Material\Attributes\[C_PACKAG] Packaging type
Transport Mode[C_SHIPCD2__C_TR_MODE] Transportation mode
Specific Filters




Sales Office

[C_SAL_OFF] Sales Office

CSR

[C_CUSTSAL__C_ZIPART] CSR (Sold-to)

Not able to find the solution? Contact SBS Support.

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