Employee Assistance Program (EAP)
INTRODUCTION
The New Employee Wellbeing Support Program has started to be implemented worldwide! Solvay cares about employee health and wellbeing (the program has also been added to the Solvay Cares agreement, alongside maternity/paternity leave, disability insurance etc).
The temporary solution for countries without EAP with reimbursement from the Solidarity Fund is now over.
You can find out here when your country is or will be added to this new program.
There are 3 wave :
- Wave 1 ; November 2021
- Wave 2; January 2022
- Wave 3; January 2023.
You will find here the communication package of your country according to the wave. Information on Wave 3 will be available in Q4 of 2022. Please use the communication pack of your country. The phone numbers and access codes are different in each country.
Information sessions for HR, site managers and HSE for waves 1 and 2 have been organized to give you all the information about this new program.
Introduction to the New Employee Assistance Program
It will give easy, free and confidential access to mental health and other support services, Solvay puts in place the Employee Wellbeing Support Program that guarantees the availability of the following individual services to the employee and the members of the employee's household :
- First confidential contact with a psychologist via multiple modalities (phone, mail, chat...)
- Five sessions (per distinct situation or issue) with a psychologist in the local or preferred language (face-to-face or virtually)
- Legal, financial, managerial and wellness orientation (relating for example to nutrition, tobacco, mindfulness, parenting...)
What to do as a leader
As a leader, you play a key role in taking care of the well-being of your people by maintaining a positive and healthy work environment. In addition to offering initial support immediately, you need to reiterate the availability of the EAP services and encourage them to use it as appropriate.
- You need to closely observe your employees’ work performance and behavior over time and assist employees, should a they need any support/Report any issue related to and under the scope of EAP;
- If you notice a significant and/or prolonged change in an employee’s behavior or performance, you may consider a referral to the service as an option.
MANAGER SERVICES
As a leader, supervisor, or team leader your employer expects you to handle a lot of responsibility at work, whilst also balancing personal and family obligations. To support you with these challenges your Manager Assist service is available to provide free, confidential information, referrals and counselling. You can access the Manager assist service through the standard WPO contact point, either via the call or the app Iconnectyou.
Management Referrals
- WPO offers formal and informal processes for company managers and representatives to refer their clients to the EAP for appropriate clinical services.
- Company representatives are generally clients in Human Resources or Occupational Health.
Manager Consultation
- Managers can benefit from the expertise of our counselors. Manager Assist is a highly specialized service for managers that includes expert advice in handling difficult and complex employee matters.
- These consultations are available to provide guidance regarding issues affecting individual behaviors that are impacting not only employee and team performance, but the entire department.
HELPING YOU HELP THE EMPLOYEE
The majority of referrals to the program are employee self-referrals. But sometimes people need a little assistance from their managers.
Why should managers refer an employee?
- Help an employee solve a work or personal problem that interferes with work performance;
- Protect and keep the employee and others safe from harm;
- It is cost effective - lost productivity, accidents, absenteeism, lawsuits and disability claims cost companies billions each year;
- Makes you an effective manager with less stress;
- The employee will receive assistance from a qualified professional.
READ MORE DETAILED INFORMATION ON THE EAP BELOW
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