Convergence is based on Salesforce, a platform chosen by hundreds of companies for various uses : CRM, Service center, Marketing, custom applications, etc. Salesforce offers a great user experience once you've learnt the basics and will save you much time and efforts in your daily work !
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What you need to know to start...
Your first steps in Convergence may be a little bit intimidating : Salesforce displays many information on the screen and offers many possibilities to perform the same action. Don't worry though : after a week or two, you will feel confortable with the tool !
Need Help?
How to ask for assistance?
Dear SalesForce Convergence user,
For any question or issue regarding Convergence, please :
create a request in Service One with the following information:
The best way to get IT support is to use the new
Service One Platform.